Terms of Service

This website is operated by XMACHINES LLC. Throughout the site, the terms “we”, “us” and “our” refer to XMACHINES LLC. XMACHINES LLC. offers this website, including all information, products and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. Please read these terms carefully. By completing this transaction on our website, and by clicking the “continue” button, you acknowledge that you have read and understand this agreement in its entirety, and accept the terms of this customer purchase agreement.

Any new features or tools that are added to the current store shall also be subject to the Terms of Service. You can review the latest version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of the Terms of Service by posting updates and/or changes to our website. It is the your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Section I – Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). A breach or violation of any of the Terms will result in an immediate termination of your Services.

Section 2 – General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be trusted upon or used as the exclusive basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

Section 3 – Conditions of Sales

You agree to read this agreement, or the user manual, all of which contain important disclaimers and safety information.


You understand that your use of XMACHINES LLC’s 3D printer is subject to the Standard Limited Warranty.


You agree that you will not disassemble, decompile, modify, enhance, reverse engineer, or tamper with, attempt to identify trade secrets, or attempt to circumvent safety features of XMACHINES LLC’s products without written consent by XMACHINES LLC.


You understand and acknowledge that 3D printing has reasonable limitations ­ not every 3D model is properly designed for 3D Printing, therefore the success of printing any specific 3D model can not be guaranteed.



You understand that you are responsible for paying any and all applicable sales tax, VAT, duties, and other applicable surcharges that may be collected in your governing state.

XMACHINES LLC. is bound by US laws and may not accept payments from customers in embargoed locations, as well as individuals, entities, and corporations that are screened against by various export enforcement agencies, a.k.a. “blacklists.”


Section 4– Indemnity

There is a reasonable expectation of safety and successful performance under normal usage as described in the user manual. It is your responsibility to download and read the manual to achieve success accordingly. Nevertheless, you understand that 3D printers are experimental technology and therefore you agree to hold harmless and indemnify XMACHINES LLC. from any personal injury that results from using its products. You are responsible for any damage or injury that may occur as a result of using XMACHINES LLC’s products.


You understand and agree that XMACHINES LLC. is not responsible for any damage and/or loss of accessories, components, consumables, and/or information that may occur as a result of the use of its product(s).



You agree to hold harmless and indemnify XMACHINES LLC. from any liabilities that result from any of the following conditions: 1) modification of the Uno and/or Duo Printer, XMACHINES LLC’s consumables; 2) Use of third-party software; 3) Use of any custom 3D models; 4) Use of third-party power supplies or USB cables; 5) Use of third-party consumables such as print beds, print bed surface sheets, print bed adhesives, and filaments; 6) Use of the Uno and/or Duo Printer and/or its components in any way other than intended, as described in the user manual; 7) Physical operation of the Uno and/or Duo 3D Printer; and 8) Printing of custom objects which results in any physical hazard, legal suit, and/or intellectual property infringement.


You agree that there is no circumstance where XMACHINES LLC. will be held liable for any monetary damages or loss, including but not limited to loss arising from anticipated profits, business opportunities, cost savings, late delivery, performance characteristics, repair, or business interruption at XMACHINES LLC.


Section 5– Products or Services

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

Prices for our products are subject to change without notice. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Section 6– Safety and Warnings

The Uno and Duo printers are experimental products based on relatively new technology. Use caution when learning how to use this product if the technology is unfamiliar to you. Use XMACHINES LLC’s products only as intended and as described by the user manual.


The Uno and Duo are NOT A TOY; children under the age of 14 should use the product under adult supervision.



Choking Hazard- The Uno/Duo 3D Printer and its consumables may include small parts that may constitute a choking hazard; Additionally, a 3D printer may be used to manufacture objects that may themselves constitute a particular choking hazard, especially if the prints are broken or do not print successfully.


Caution- The print head, exposed nozzle, extruded plastic, and areas near the nozzle may be extremely hot. Keep fingers away from the printhead and extruded material unless it has been unplugged for at least 10 minutes.


Use XMACHINES LLC’s products in a well­-ventilated area; The Uno and Duo were intended to be used by itself in a medium or large room with central air circulation. Clean printer nozzle tips and replace them preemptively ­ do not run printers with plastic stuck around the nozzle for extended periods of time as they will become tarnished.
 Additionally, do not leave XMACHINES LLC’s products running while unattended.

Food Safety - ­ As a precaution, 3D printed objects should not come in contact with foods/liquids that will be ingested by humans or animals because none of components of Uno and Duo or parts printed from it can be certified as food­-safe. However, 3D printed plastics are non­toxic, therefore they may be used to make molds using food­-safe materials that can then be cleaned with soap & water and used safely.


No Medical Applications­ None of components of Uno and Duo or parts printed from it should be used for medical applications, such as but not limited to implantation, drug delivery, or ingestion.


Precaution - If any allergy develops as a result of direct or indirect contact using XMACHINES LLC’s products, or from the 3D printed objects, discontinue use immediately.


Maintenance ­- After extended or improper use, the nozzle and/or its cover may need to be replaced or cleaned; the extruder may need to be purged or cleaned; and the filaments may need to be purged or replaced.


Section 7– Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with XMACHINES LLC. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address / phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
Please review our Returns Policy for further details.

Section 8 – Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any neither control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

Shipment and Damage - All shipping fees are non­refundable.
 XMACHINES LLC. makes no guarantees about shipment quality, shipment speed, or ability to clear foreign customs.
 XMACHINES LLC. will do its part to ensure that international shipments comply with local country laws.


XMACHINES LLC. may provide shipping carrier options in the future but will at all times choose carriers at its sole discretion to optimize shipping per region.


Any additional duties, inspection fees, or other taxes will be the responsibility of the customer. Failure to pay these fees will cause a package to be returned to us and in these such cases XMACHINES LLC. will not refund or pay for return shipping. If packages are destroyed by local customs at no fault of our own we also will not be responsible for refunding the purchase or sending a new shipment.


To ensure that packages are delivered as quickly as possible, package couriers may leave a package unsigned.

XMACHINES LLC’s liability is only to ensure that the carrier delivers the package through tracking number confirmation. Customers are responsible for checking their shipment tracking number to ensure that someone will be available to receive the package at the time of delivery. XMACHINES LLC. will not be held accountable for lost or stolen packages.


XMACHINES LLC. will not be responsible for paying return and/or repeat shipment postage of any packages that were shipped by XMACHINES LLC., in good faith, to the address provided on file by the customer, which are then rejected by the customer without cause, such as by not responding to customs phone calls or willfully rejecting VAT payment requests.


Damage - If a printer is damaged during shipping, the customer must write to contact@xmachines.com to indicate that damage was observed within (3) days of receiving the package as indicated by the tracking number so that we have time to make a shipping insurance claim.


Taxes and International Fees - US customers ­ we will collect local state tax on your purchase.


Non US customers ­XMACHINES LLC’s pricing does not include VAT. You are responsible for paying VAT and Duties and any fees as required by your local laws. VAT fees may be predicted with reasonable accuracy in most EU countries as the VAT RATE x (price of the printer + filament + shipping). We may provide estimates for VAT but we can not guarantee them. They may not be perfectly accurate because laws and regulations change. Ultimately you accept responsibility to handle VAT. A valid phone number must be provided for your local post office to inform you that you package has arrived and is awaiting VAT payments.


Section 9 – User Comments, Feedback, and Other Submissions

When voluntarily submitting comments, feedback, and other submissions, you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, false identity, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Section 10 – Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


Section 11– Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

Section 12 – Disclaimer of Warranty; Limitation of Liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.


You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, XMACHINES LLC. products and services is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall XMACHINES LLC., our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Section 13– Contact information

Questions about the Terms of Service should be sent to us at contact@xmachines.com.